Frequently Asked Questions

Please read the FAQ and use support form to contact our Support Service if you have additional questions or problems.

  • Purchase Questions
    • 21. Is it safe to order online?

      By clicking a purchase link on our web site, you order from our authorized sales agent. They provide you with an order process that is protected via a secure connection so that the data sent to the recipient can only be read by the recipient. Important information such as credit card numbers, addresses, etc. is sent to the recipient securely via the Internet.

    • 22. Can I buy Advanced Time Synchronizer with PayPal?

      Yes, now we accept PayPal. Please follow this link to buy Advanced Time Synchronizer with PayPal:

    • 23. How to purchase your product and how long will I receive the activation code after I complete the purchase?

      Normally, you will receive the activation code by e-mail immediately after your successful purchase. If you don't receive your registration information in a timely manner, or if you've lost it, please contact our Support Service. If you are purchasing Advanced Time Synchronizer Industrial, you will also receive a separate message with your login information for our registered user area. The registered user area allows registered users of products to download latest versions of our software, view order information and activation status.

    • 24. The registration key you sent me doesn't work, why?

      In most cases this happens simply because the activation code has not been typed into the registration dialog exactly as shown in the registration Email. It is important to remember that character case, punctuation, and spaces are significant. We suggest that you copy and paste the activation code directly from your registration Email to the registration dialog.

    • 25. How many times can I activate Advanced Time Synchronizer license?

      You can activate Advanced Time Synchronizer as many times as you want on the same computer (with the same hardware fingerprint). The number of different computers where you can activate Advanced Time Synchronizer is limited by the number of copies purchased.

    • 26. How to reactivate Advanced Time Synchronizer, if computer hardware configuration changes?

      If you upgrade some significant parts on your computer, reactivation might be required. In that case please contact our Support Service. You will be able to reactivate your software automatically in 6 months after last activation.

    • 27. Will my license expire?

      Your Advanced Time Synchronizer license will never expire. Free life time upgrades are available for Advanced Time Synchronizer users. Updates and support for Advanced Time Synchronizer Industrial users will expire upon the expiration of their Updates and Support subscription.

    • 28. What happens when my Updates and Support subscription expires?

      Advanced Time Synchronizer Industrial only: When your Updates and Support subscription expires, your installed software will continue to work, you will be able to activate it in case of reinstallation, with your login information for our registered user area, you will be able to download the latest version that is available for your subscription (the version that was release before your Updates and Support subscription expired). However, you will not be able to upgrade to the newer version and you will receive only limited support.

    • 29. How to renew Updates and Support subscription?

      Advanced Time Synchronizer Industrial only: To renew your Updates and Support subscription, please login into our registered user area and click on one of the renew links. We provide a 50% renewal discount for registered users. If you are renewing a subscription that is not expired, new subscription will extended your existing subscription for the selected period, if your existing subscription is expired, your new subscription will start from the day of renewal. If you can't use our registered user area, please contact our Support Service.

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