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Please read the FAQ and use support form to contact our Support Service if you have additional questions or problems.
1. What is Advanced Time Synchronizer?
Advanced Time Synchronizer is a powerful and easy-to-use utility to synchronize your PC clock with a public time servers over the Internet.
2. Where can I get it?
You can download it from our web site: http://www.advtimesync.com/download.html.
3. How do I register?
Please read more information about Advanced Time Synchronizer registration at http://www.advtimesync.com/purchase.html.
4. The registration key you sent me doesn't work, why?
If most cases this happens simply because the name and number have not been typed into the registration dialog exactly as
shown in the registration Email. It is important to remember that character case, punctuation, and spaces are significant.
We suggest that you cut and paste the name and number directly from your registration Email to the registration dialog.
5. How do I protect Advanced Time Synchronizer settings from reinstalls, upgrades or operating system crashes?
Advanced Time Synchronizer keeps all its settings and logs in the advtimesync.ini and advtimesync.log files,
which are located in your "Application Data" directory. In order to save Advanced Time Synchronizer settings
you can copy these files somewhere else and when you'll need to restore Advanced Time Synchronizer settings
you must copy advtimesync.ini and advtimesync.log files back to your "Application Data" directory.
6. Can I set different location for Advanced Time Synchronizer settings?
Since version 2.4 Advanced Time Synchronizer uses registry key to allow override its settings files location.
Specify directory where settings files are located in the string value "SettingsDir" in the key
"HKEY_CURRENT_USER\Software\Southsoftware\advtimesync" of the system registry and restart program.
Advanced Time Synchronizer will keep two files in the specified directory: advtimesync.ini and advtimesync.log.
7. Which settings files are used when Advanced Time Synchronizer is started as service?
Since version 2.4 Advanced Time Synchronizer uses registry key to locate its settings files
when it is started as service. By default this is the same location as user, under which account
Advanced Time Synchronizer has been installed. But you can set any other location in the
Service tab of Settings dialog or by specifying directory path
directly in the string value "ServiceDataFolder" in the key "HKEY_LOCAL_MACHINE\Software\Southsoftware\advtimesync"
of the system registry.
8. Why Advanced Time Synchronizer doesn't work at my company?
Most likely, you are running behind a proxy server. Currently Advanced Time Synchronizer supports HTTP, SOCKS4, SOCKS4A and SOCKS5
proxy servers. If your company network works on one of these proxy servers you must open Proxy tab on
Settings dialog and specify proxy server address and port number.
9. Does Advanced Time Synchronizer support proxy servers that require a username and password?
Advanced Time Synchronizer supports user authentification for HTTP and SOCKS5 proxy servers. If your proxy server requires
authentification you must check Server uses authentification check box on the Proxy tab in
Settings dialog box and specify your username and password.
10. Why Advanced Time Synchronizer doesn't display help correctly?
If you do not have Internet Explorer 5 or higher, you may need hhupd.exe to use the Html Help feature.
11. Why does the Time Server window report a time hours different than the local PC time, but yet the difference is only a few seconds?
This may be because your daylight time settings in time zone information are incorrect. You can download TZEDIT,
a Windows program from Microsoft that allows you to edit the time zone settings.
12. Can Advanced Time Synchronizer automatically start my Dial-Up Networking connection?
Yes. Advanced Time Synchronizer can auto-dial network connection before time synchronization and, if turned, hang up
it after time synchronization made. To set auto-dial network connection options, open Dial-up
section in Settings dialog and set corresponding settings.
13. When I click on the  on the upper right corner, the application doesn't close.
Advanced Time Synchronizer has an option that moves Advanced Time Synchronizer main window to the system tray icon
instead of close it. This option is in the Run section of the Settings dialog. NOTE: If you've enabled Advanced Time
Synchronizer to synchronize time automatically by some intervals, then Advanced Time Synchronizer must be started or
its service must be run for be able to start time synchronization when scheduled time is reached. If Advanced Time
Synchronizer is not being started, automatic time synchronizations will not work.
14. Why program does not start in Windows 95?
Windows Sockets 1.1 or later must be installed on your computer.
You can download W95 Winsock Upgrade from Microsoft server:
http://www.microsoft.com/windows95/downloads/contents/WUAdminTools/S_WUNetworkingTools/W95Sockets2/Default.asp
Or from our server: http://www.southsoftware.com/W95ws2setup.exe.
15. SNTP local server does not start in Windows 2000 and XP.
Windows 2000 and XP contain a new built-in system called Windows Time Service. This service starts its local SNTP time server.
You can stop this service by typing:
net stop w32time
To restart the time service type:
net start w32time
To turn off the time service:
Go to Start - Settings - Control Panel - Administrative Tools - Services.
Find "Windows Time" in the list of services.
Stop the service and then set the "Startup type" to either Manual or Disabled.
16. Help for Advanced Time Synchronizer comes only for HtmlHelp system?
We provide downloadable documentation for our products in PDF format. You can download Advanced Time Synchronizer documentation in PDF by this link:
http://www.advtimesync.com/docs/advtimesync.pdf.
17. Does Time protocol expire?
Time Protocol (rfc868) uses 32-bit binary timestamp, which represents time in seconds from 0h 0m 0s UTC on January 1, 1900. After 6h 28m 16s UTC on 7 February 2036 most significant bit of this timestamp will overflow 32 bit DWORD value and will lost. The time stamp will become zero. Should Time Protocol be in use in 2036, some external means will be necessary to qualify time relative to 1900 and time relative to 2036 (and other multiples of 136 years).
Most likely future versions of Advanced Time Synchronizer will still support Time Protocol after 7 February 2036.
18. Advanced Time Synchronizer fails to synchronize time with
"Not enough privileges for change the system time." message and/or Advanced Time Synchronizer
service does not start with "Access is denied." message.
Administrator privileges are required to change system time and install service.
However, an administrator can allow time synchronizations from non-administrator accounts by installing Advanced Time Synchronizer Service.
Read more in the Changing system time topic.
19. Why program does not start with message "Your system has old version of Common Controls Library (ComCtl32.dll)."?
ComCtl 5.80 or later must be installed on your computer.
You can download Platform SDK Comctl32 Redistributables (499 KB) from Microsoft server:
http://www.microsoft.com/downloads/release.asp?ReleaseID=11916.
Or from our server: http://www.southsoftware.com/50comupd.exe.
20. Can I buy Advanced Time Synchronizer with PayPal?
Yes, now we accept PayPal. Please follow this link to Advanced Time Synchronizer registration form with PayPal:
http://www.advtimesync.com/paypal.html.
21. Does Advanced Time Synchronizer support Windows x64 Editions?
Windows XP and Windows Vista x64 Edition For Intel® EM64T and AMD64 Platform Architecture are fully supported by Advanced Time Synchronizer.
Follow this link to download Advanced Time Synchronizer x64 Edition:
http://www.advtimesync.com/download.html.
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